Works With: ClaimCenter
GenAI That Accelerates Claims from FNOL to Closure
The Floatbot Accelerator for Guidewire ClaimCenter Cloud applies Generative AI–powered voice and chat to modernize the claims experience. Floatbot.AI engages customers in natural, human-like conversations, captures FNOL and claim details intelligently, and keeps ClaimCenter synchronized in real time—helping claims teams move faster with confidence.
This accelerator is built for:
● Claims adjusters and operations teams
● Customer service and claims support teams
● Policyholders and agents
Through GenAI-driven interactions, Floatbot.AI can:
● Guide customers through FNOL using natural, conversational prompts
● Understand unstructured claim narratives and retrieve relevant claim details
● Create and update claim activities, notes, and service requests automatically
● Detect urgency or complexity and trigger intelligent escalation workflows
Floatbot.AI continuously updates ClaimCenter with:
● GenAI-generated conversation summaries stored as notes and activities
● Dynamic status changes such as submitted, under review, or escalated
● Progress indicators linked to each interaction and claim stage
Claims teams gain visibility into:
● Structured FNOL and claim data extracted from natural conversations
● AI-driven outcomes and recommended next steps
● A complete, auditable record of every interaction
For active claims, Floatbot.AI uses GenAI to:
● Follow up automatically for additional details or documentation
● Generate proactive claim status updates for customers and agents
● Keep the claim file updated until final closure
