Ready for Guidewire
Hi Marley – A communication platform focused solely on the insurance industry.
For claims, underwriting, policy interactions and more, Hi Marley is changing the conversation in insurance! The Hi Marley platform is designed by insurance pros for the insurance industry – we know what carriers need. Our integrated, AI-enabled texting solution delivers a seamless and modern communication experience between carriers and customers. Representatives interact through our web-based application while customers communicate through a simple text conversation.
The seamless integration between Hi Marley and ClaimCenter allows adjusters to initiate text contact, enable SMS opt-in/opt-out, share real-time claim status, save conversation transcripts as part of claim file, automate assignment/reassignment communication and sync closure of the claim and conversation.
Why it Matters
People want to text. So we created the first intelligent conversation platform for insurance carriers and their partners to reach customers via text. We streamline communication, automate processes, and provide new ways to reach customers more effectively. By empowering representatives with features like Ecosystem Chat, Automated FNOL, Proactive Notification, and insurance-specific Artificial Intelligence, Hi Marley delivers a better customer experience, driving increased customer retention and lifetime value while reducing costs and cycle time.
Making Insurance Lovable
When selecting Hi Marley, you’re not just choosing a texting platform, you’re investing in your customer’s journey for a better way to experience insurance. Our team comes from deep-rooted insurance backgrounds, solving the problems we know exist. We work alongside insurance carriers to optimize and elevate the customer experience.