Ready for Guidewire
The purpose of this accelerator is to integrate Guidewire ClaimCenter with the Intertel Portal. It will redirect ClaimCenter users to the Intertel Portal for submitting a Medical Canvassing request form to verify the pre-existing medical condition of an injured party and will return the report to ClaimCenter along with a status of the Medical Canvassing service request.
The following use cases are supported:
- Launch Intertel Portal from ClaimCenter to initiate a Medical Canvassing request.
- Create an activity to notify the claim adjuster on the availability of Medical Canvassing services
- Prepopulate the injured and adjuster fields in the Intertel medical canvassing request form with data from ClaimCenter (via the ClaimCenter API)
- Service Request status updates from Intertel to ClaimCenter
- Medical canvassing case report and associated document (PDF, Excel, etc.) will be sent from Intertel to ClaimCenter and will be available in Documents tab on the Services screen
- Create history events to track the actions performed on the claim
- Create an activity notifying the claim adjuster that the service request is complete